The Terms and Conditions apply to Panorama Premium, hereinafter referred to as the Facility. The Facility is owned by SigmaCEM Analytics spółka z ograniczoną odpowiedzialnością with its registered office in Szczecin, at ul. Rostocka 113/1, 71-771 Szczecin, entered into the register of entrepreneurs of the National Court Register by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under the KRS number: 0000443956, NIP: 8971787082, REGON: 022042033, with a share capital of PLN 50,000.00 paid in full.

Persons staying in the Facility are hereinafter referred to as Guests.

The entity making the reservation in the Facility and paying for the reservation is hereinafter referred to as the Booker.

I. Basic information:

1. Making a reservation is tantamount to confirming that you have read these terms and conditions, accept them, and agree to comply with them, as well as to reading and accepting the Privacy Policy at: https://panoramapremium.pl/en/gdpr/  
2. Guests staying at the Facility are also obliged to comply with health and safety and fire protection regulations and, in exceptional situations, to comply with the instructions of the employees of the Facility.
3. In the event of a breach of the provisions of these terms and conditions, the Facility has the right to refuse to continue to provide services to Guests who violate them. These persons are obliged to immediately comply with the requests of the employees of the Facility, settle the amounts due for the already provided services, pay for any damage and destruction caused, and immediately leave the premises of the Facility.
4. By making a reservation, Booker agrees to the processing of personal data solely for the purpose of making a reservation and fulfilling the registration obligation in accordance with the provisions of the Act of 10 May 2018 on the protection of personal data. The Booker has the right to access and update their personal data. 
5. Reservations are made in the name of the person or company who will make the payment. 
6. Only persons checked in at the reception of the Facility are authorized to use the Facility. The guest is not allowed to transfer the rented apartment to other people, even if the period of stay they have paid for has yet to expire. 
7. For fire safety reasons, it is forbidden to use open fire in the Facility and its surroundings, and in the rooms/apartments also: irons, heaters, and other electrical devices that are not part of the room’s/apartment’s equipment. The above does not apply to chargers and power supplies for audio video and computer devices.
8. The Guest bears full material and legal responsibility for any kind of damage or destruction of objects, equipment, and devices of the Facility resulting from their fault or their visitors’ fault. The basis for monetary compensation for damage or destruction is the price list available at the reception of the Facility, an invoice documenting the actual cost of removing the damage, or an appraiser’s valuation.
9. In the event of differences in the inventory of the room/apartment equipment and the actual state or in the case of equipment damage, this fact should be reported at the reception directly when occupying the room/apartment. Otherwise, it is assumed that the equipment was complete and without damage.
10. Guests are obliged, in particular, to use the Facility’s equipment in a manner that does not cause damage or deteriorate its condition;
11. The liability of the Facility for loss or damage to items brought by the Guests to the Facility is regulated by the provisions of Art. 846-849 of the Civil Code. The liability of the Facility is limited if these items are not deposited at the reception desk. The Facility has the right to refuse to accept money, securities, and valuable items, for safekeeping, in particular the valuables and objects having scientific or artistic value, if they threaten the security or are too valuable in relation to their size or standard or take up too much space.
12. After the end of the stay, the Guest is obliged to report their departure for the purpose of takeover of the apartment by an employee of the Facility.
13. The check-in time starts at 3:00 pm and check-out time is at 11:00 am
14. Smoking is strictly prohibited on the premises of the Facility.
15. Curfew lasts from 10:00 pm to 6.00 am.
16. Users of the Facility are obliged to behave in such a way that does not disturb the peace of other people’s stay in any way during the curfew. During the daytime, the behavior should be in accordance with social norms and respectful of the rights to rest of the others staying on the premises of the Facility.
17. Persons not checked in may stay at the Facility between 7:00 am and 10:00 pm.
18. The presence of persons not registered in the Facility after 10:00 pm is tantamount to the consent of the Booker to pay for the accommodation of these persons. Every person will be checked in according to the price of the hotel extra bed from the price list available at the reception or on the Facility’s website.
19. Reservations at the Facility may be made by:
    1. a natural person who is over 18 years of age and has full legal capacity,
    2. a legal person,
    3. an organizational unit without legal personality.
20. The facility provides services only to persons over 16 years of age. This restriction applies to Guests and their accompanying persons.
21. The stay of minors over 16 years of age is allowed only under the care of adults who take full responsibility for their actions, as well as any consequences of these actions and for the situations occurring on the premises of the Facility.
22. The Facility does not accept pets. 
23. The Facility reserves the right to refuse to check in people who are under the visible influence of alcohol or drugs or behave vulgarly.
24. For breaching the prohibitions set out in point I sec. 14, sec. 15, sec. 22 the Guest will be charged with a lump sum penalty of PLN 500.00 for every violation of the prohibition.  

II. Additional fees:

1. The price of the stay does not include the local tax charged during registration and transferred to the Municipality’s account, as well as any other additional fees.
2. The fee for the stay and the local tax of PLN 2.50/person/night is charged on the day of arrival at check-in.

III. Deposit:

1. Prepayment in the form of a deposit is required to make a reservation.
2. Payment of the deposit is tantamount to the Booker’s acceptance of the booking conditions specified in these terms and conditions.
3. In the case of a non-refundable and flexible offer, the Booker will be charged a deposit of 50% of the total reservation price.
4. In the case of a non-refundable offer (1 night), the Booker will be charged a prepayment in the amount of the total value of the reservation at any time.
5. Failure to pay the deposit within the agreed period results in the cancellation of the reservation.

IV. Cancellation:

1. In the case of a non-refundable offer, Booker will be charged a prepayment of 50% of the reservation in the event of cancellation at any time.
2. In the case of a flexible offer, cancellation or change of the reservation up to 3 days before the date of arrival will result in the termination of the contract, and the Facility will not charge the Booker any fees.
3. In the event of cancellation or changes to the reservation after the date specified in point 2 or in the event of the Guest’s no-show at the Facility, the Booker will be charged a fee of 50% of the total booking value.
4. In the case of a non-refundable booking (1 night), the Booker will be charged the total price of the reservation in the event of cancellation at any time.
5. Failure to use the entire stay in accordance with the reservation does not entitle a Guest to a refund of the payment made.

V. Online bookings:

1. Online booking is possible via the website https://panoramapremium.pl/en/booking/ 
2. To confirm the reservation, the Booker is obliged to make a payment of 50% of the total reservation value (when choosing a standard offer) or 100% of the value of the entire reservation (when choosing a non-refundable offer – 1 night) within one hour of making the booking.
3. Payment is made via the Payu payment system, available in the booking panel.
4. The same cancellation and complaint conditions apply to online reservations and to other forms of reservations. These conditions are specified in Chapters IV and VI of these Terms and Conditions.

VI. Complaint procedure

1. Guests have the right to submit complaints regarding the services provided by the Facility.
2. The Facility accepts only complaints sent electronically to the following address: rezerwacje@panoramapremium.pl within 14 days from the Guest’s check out from the Facility or, if the stay did not take place within the period resulting from the reservation made – within 14 days from the date on which the stay should take place.
3. The Facility reserves a 14-day period to conduct the complaint handling procedure of the complaint submitted by the Guest. Within this period, the Facility will inform the Guest about the result of the complaint-handling procedure.

VII. Additional information:

1. Free, unguarded parking is available. You must park in designated areas. The owner of the Facility is not responsible for the car left within the Facility or any property inside it.
2. Free WiFi is available throughout the facility.
3. We offer a SPA zone (including a sauna, a relaxation zone, and a gym), a dining room, and barbecue facilities.
4. The sauna and relaxation zone are available from 2:00 pm to 9:00 pm. The wish to use the sauna should be reported to the Facility staff by 10:00 am on a given day. 
5. Access to the SPA zone is open to all our guests and free of charge from 5:00 PM to 7:00 PM. However, from 2:00 PM to 5:00 PM and from 7:00 PM to 9:00 PM, the sauna usage costs 100 PLN per hour. Additionally, in the paid version, we offer snacks (fruits, sweets) and beverages (juice, water, tea).
6. It is possible to book a sauna and a relaxation zone exclusively, if available, for an additional fee of PLN 150 for the first hour and PLN 100 for every subsequent hour. The Owner of the Facility may waive these fees at their discretion